This Privacy Statement sets out how we collect and manage personal information, and the steps we take to protect it.
How and why we collect information
In the course of providing our services, we collect personal information in a variety of ways. For example, we collect information when you:
- Become a client or debtor of Reston Real Estate Pty Ltd
- Enter into a rental agreement or lease
- Enter into a sales agreement or sign a contract of sale
- Make an enquiry about our services
- Ask to be placed on one of our mailing lists
- Apply for a job with us
- Visit our website
We do not collect personal information unless it is necessary for us to carry out our activities or functions. If you do not provide us with your personal information, some services, like processing your rental application may not be possible. If you do provide us with your personal information we will protect it in accordance with the National Privacy Principals within the Privacy Amendment (Enhancing Privacy Protection) Act 2012.
Information provided by you
You provide most of the personal information directly to us and for a specific purpose.
For example, when you are a prospective purchaser or vendor of real estate and request to be placed on a mailing list, we collect your contact details so that we can provide you with the information or advice you need.
When you apply for a job with us, we collect information about your qualifications and we may ask you to undertake certain tests as part of our recruitment process. Similarly, if you enter into a rental agreement, we may collect personal, employment and financial information from you.
Information provided by third parties
Our staff may pass on your contact details so that we can send you product or property information or ask you if you wish to be placed on one of our mailing lists. Likewise, for marketing purposes, we may access various databases in the public domain and obtain referrals from our existing clients.
If you apply to enter into a rental agreement or lease, you may be the subject of a credit check conducted by an authorised credit agency such as TICA or TRA.
We do not collect sensitive information such as your race, religion, beliefs or sexual preference, except where you have consented or where we are permitted or required by law to do so.
How we use the information we collect
We use personal information primarily for the purpose for which it was collected. Because most of our information is collected from you directly, you will normally be aware of the purpose of the collection.
Use of the information for a secondary purpose
We may sometimes use the personal information we collect for a secondary purpose, that is, for use in a different way from the original reason for collection. We will only do this in the following circumstances:
- Where you have consented
- Where the secondary purpose is directly related to the primary purpose, and you would reasonably
expect us to use or disclose the information in such a way, or
- Where we are permitted or required by law, or it is in the interests or public safety to do so
For example, if you are a prospective tenant from whom we collect financial information and contact
details, we may use this information to conduct a credit check.
We may also use your contact details to send you bulletins and information about similar services that we provide. You are always provided with the opportunity to notify us that you do not wish to receive this material.
Disclosure of the information we collect
We will not disclose information we collect about you to any third parties without your prior consent. Similarly, we will not sell any information we collect about you.
How we protect your information collection
We will take all reasonable steps to protect the security of all personal information we collect. This
involves protecting it from misuse and loss, as well as from modification and disclosure.
The electronic databases that hold information as well as our internal systems are designed to restrict access to only those people who require specific information.
In addition, your personal information is only kept while it is required for the purpose for which it was collected or for a permitted secondary purpose.
Your ability to access and correct information
We will take all reasonable steps to ensure that your personal information which we collect, use or disclose, is accurate, complete and up to date.
If you wish to access the information we hold about you, you are welcome to contact us and we will
respond to your request within sixty (60) days. A handling fee may be payable so that we can obtain the information you require.
You can also request that information about you be corrected or deleted. This is part of our commitment to take all reasonable steps to ensure that the information we hold is accurate, complete and up to date.
Right to refuse access or correction
We reserve the right to refuse your request for access or correction if, for example, we consider your
request to be frivolous or vexatious, or if we are legally entitled to do so. If we refuse your request, we will give you our reasons. If we refuse your request to correct information we hold about you, we will give you the opportunity to post a statement of your claim where we hold your personal information.
Updating our privacy statement
We reserve the right to revise or amend our privacy statement at any time so long as no change or amendment has a retrospective detrimental affect on your privacy rights. We will keep you updated on these changes by posting new versions of our policy on our website. By providing your personal information to us or by using our website, you are indicating your acceptance of our current policy.
Our aim is to ensure that we treat all personal information with respect and care. However, should you have a complaint that relates to how we have collected or used the information you have provided to us, we would like the opportunity to remedy the problem. All complaints should be addressed to,
Reston Real Estate Pty Ltd
PO Box 875
Blacktown NSW 2148
In the event that your complaint cannot be resolved to your satisfaction, then the matter should be referred to the Office of the Federal Privacy Commissioner.